- Return requests must be submitted within 7 days of delivery.

- Products must be unused and include their original packaging, tags, accessories, and invoice, where applicable.

- Damaged, defective, expired, missing, or incorrect products are eligible for review.

Food & Grocery: Pickles, dried fish, chocolates, frozen foods, and other perishable items cannot be returned for a change of mind. Quality-related complaints will be reviewed.

Electronics & Appliances: Returns are accepted for verified defects, damage, or incorrect delivery. Manufacturer warranty conditions may apply.

Personal Care & Health: Opened or used products are generally non-returnable, except where a valid defect or delivery issue is verified.

Household & Kitchen Products: Eligible items may be returned if damaged, defective, or incorrectly supplied.

Approved refunds will be processed within 5–10 business days after verification. Refunds will be issued through the original payment method where possible or another agreed method.

Free Shop will cover return shipping costs for verified seller errors, damaged products, or incorrect deliveries.

To request a return, contact us with your order number, product details, and supporting photos or video.

*Returns and refunds are subject to verification and applicable consumer protection laws.*